Jade Gate helps DTC and professional-services firms turn half-used software and manual processes into systems that scale, and applies AI only where it measurably earns its place.
Many firms already pay for software they only half use. We start there, build only what's missing, take on the running of it where that helps, and put numbers on all of it.
Get the full value from the tools you already own before buying anything new.
Custom tools, automations and AI where off-the-shelf software can't reach.
Take on ongoing operations, so you don't have to.
Put numbers on performance, so you can see what's working and watch it improve.
Growing brands whose stock planning, suppliers, support and systems need to keep pace with demand.
Firms whose tools and processes haven't kept up with the work, and who feel it every week.
Five services, each mapped to the approach. Take one, or combine them as the business needs.
Consulting that gets more from your people, processes and software.
Processes, suppliers and support teams designed to keep up with the business.
The right systems, configured properly and connected to each other.
Tools made for your business where nothing off the shelf fits.
Built around how your business works, with two ways to have it.
Business-critical tools can come with guaranteed response times.
Ongoing work we take on, run to standards you can see.
Ongoing support and maintenance, so your systems keep working as the business changes.
A managed customer support function, run to measured standards.
Founder-led, senior and hands-on. We scope and price like operators and build like engineers, so ideas survive the trip from the boardroom to the build.
Scoping and pricing set by what the business needs and can afford.
Systems designed, built and measured by the people who scoped them.
We apply AI only where it measurably earns its place, and we say so plainly when a client doesn't need it.
Where we do use it, people stay in charge: in our support work, agents review every AI-drafted reply, and performance is measured.
Client names and identifying details are withheld. The numbers are not.
1 upload
One upload replaces a week of planning.
For a global DTC brand, we replaced hours of manual, error-prone stock forecasting with a single file upload. The tool applies region-specific rules and flags the failures that used to take a region out of stock.
+38%
Support throughput, from a 14-person team.
We rebuilt a legacy helpdesk nobody had configured: a full ticket taxonomy, automatic classification and documented SOPs.
~4¢
Per ticket, against tools quoted in the thousands per month.
Built on the unlocked helpdesk, the assistant drafts a full customer reply and tags every ticket for human review.
Supplier panel assessment
Choosing who makes your product, on evidence.
For a manufacturing client: an evaluation framework, verification and on-site audits across a panel of factories in mainland China, leading to a recommended preferred supplier and a backup.
A few lines are enough: what the business does, and what isn't keeping up. We'll reply to arrange a conversation.
business@jadegateco.com